Guitar Mentor Support

Find your answer. Keep playing.

Practical help for accounts, subscriptions, importing songs, chord sheets, playback, practice tools, and privacy.

Getting started

What can I do with Guitar Mentor?

You can learn songs with chord sheets, isolate available stems, change key or capo, practise with rhythm and ear-training tools, tune your instrument, follow learning paths, and ask PlugAI for music guidance.

Where should a new player begin?

Complete onboarding and the optional placement check, then open Learn for a guided path. The Home, Library, Player, and Profile pages also include short tours that explain their main controls.

Which instruments are supported?

Guitar is the most complete experience. The app also includes support for bass, ukulele, piano, mandolin, and banjo in selected tools and content. Available lessons and chord shapes vary by instrument.

Accounts & sign-in

Can I use Guitar Mentor without an account?

Yes. Continue as a guest to use the app without linking a personal account. Signing in helps protect your library and progress across reinstalls and supported devices.

How do I sign in with email?

Open Sign In, choose Continue with email, then enter your email address and password. New users can create an account from the same flow.

I did not receive the verification email

Check Spam, Promotions, and filtered folders, and confirm that the address was typed correctly. Delivery can take a few minutes. You can continue using the app while verification is pending.

How do I reset a forgotten password?

On the email sign-in page, enter your email address and select Forgot password?. If an account exists for that address, Firebase sends a secure reset message.

How do I delete my account?

In the app, open Profile → About → Delete Account. You can also read the account deletion guide. Deleting an account does not cancel a store subscription.

Subscriptions & Pro

What does Guitar Mentor Pro include?

Pro raises or removes applicable free-plan limits and unlocks premium learning and practice features shown on the in-app paywall. The paywall is the source of truth for the offer available to your store account and region.

Why is the price different from a screenshot?

Apple and Google display localized prices, taxes, currencies, and eligible offers for your storefront. Always confirm the exact price and renewal period in the store purchase sheet before subscribing.

I paid, but Pro is not showing

Confirm that the device uses the same Apple ID or Google account that purchased the subscription. Open Profile → About → Pro Membership and use Restore where available, then restart the app if the store is still syncing.

How do I cancel?

Subscriptions are managed by Apple or Google. Open Profile → About → Pro Membership to reach the relevant store subscription settings. Cancellation stops future renewal; access normally continues until the paid period ends.

Songs, chords & practice

How do I import a song?

Open Library and use its import action. Choose an available source, keep the app open while the upload starts, and return later if analysis continues in the background. Processing time depends on song length, network conditions, and analysis demand.

Why can song analysis take several minutes?

Guitar Mentor may separate audio, detect chords and sections, align lyrics, and extract notes. These are compute-heavy steps. A stable connection helps, and longer recordings naturally take more time.

Can I paste my own ChordPro chart?

Yes. Open the Chord Library import action and paste ChordPro text. Guitar Mentor preserves non-empty charts even when some metadata or directives are malformed, and shows warnings before saving.

What do Key, Capo, Actual, and Simplify do?

Key transposes the displayed chords. The original imported key is identified separately from a transposed key. Capo changes the playable position, Actual shows the source chord spellings, and Simplify chooses easier equivalent shapes where supported.

Why are stems unavailable for some songs?

Stem playback depends on a completed analysis with usable separated audio. A local chord sheet or a failed/partial analysis can still have chords without stem files. Re-importing may help when the original processing job failed.

The tuner or Chord Assist cannot hear me

Allow microphone access in the phone's Settings, disconnect another app that may be using the microphone, move closer to the instrument, and reduce background noise. The live microphone is processed on-device for pitch and chord detection.

What works offline?

Downloaded/local content and several practice tools can work without a connection. Imports, cloud analysis, account sync, subscription refresh, web lookup, and PlugAI require network access.

Privacy & troubleshooting

What diagnostic information is collected?

Crash and performance tools may receive app version, device and OS details, anonymized traces, startup/rendering measurements, and network timing. They are used to diagnose reliability and speed, not to sell personal data or track you across other companies' apps.

How do I report a bug?

Open Profile → About → Give Feedback. Include what you tapped, what you expected, what happened, and whether it happens every time. The report automatically includes the app platform, version, and build number.

What should I try before reporting a problem?

Confirm your connection, close and reopen the app, install the latest store version, and retry once. For audio issues, also check volume, Bluetooth routing, microphone permission, and whether another media app is active.

Still need help?

Use the in-app feedback form so your report arrives with the exact platform, app version, and build number needed for diagnosis.

Read our privacy policy